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Unless otherwise stated, Starpoint Lighting offers a 12 month warranty on all products from the date of purchase. It cannot be excluded under the Australian Consumer Law. The warranty period for commercial use is 3 months.
What Does our warranty Cover?
Under normal usage conditions, this warranty defects.
A. Any defect in design or manufacture which results in the product failing to perform substantially as described authorised advertising or literature.
B. We will either repair or replace the products at our discretion providing that the fault is found to have been caused by a design or manufacturing defect and not misuse or tampering

Our goods come with guarantees that can not be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure, the benefits provided to you as the consumer by this warranty are in addition to other rights and remedies available to you under the law.

The warranty does not cover:
A. Any damage resulting from improper use
B. Faulty installation or modification made during installation
C. The cost of removing and reinstalling the product
D. Travel and /or other expenses due to customer’s remote location
E. Transport charges and damage in transit. It is your responsiblity to deliver and pick up your product, including any cost associated with the postage of your repair or replacement products. If you do freight your product we recommend that you insure against loss or damage.
F. Any loss directly or indirectly associated with the product failing to operate.
G, Damage caused by mould, insects, animals, misuse, incorrect operation, adverse weather, accidents and fair wear and tear.

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